Every landlord I've ever met has told me the same story at least once.
It goes like this. A tenant reports a small issue. A leaky faucet, a running toilet, a furnace that's cycling strangely. The landlord, trying to keep costs down, either ignores it, defers it, or sends out the cheapest person they can find on short notice. The problem goes quiet for a while.
Six months later, the ceiling below the bathroom is sagging. The water bill has tripled. The furnace has failed completely on the coldest weekend of the year, the tenant is threatening to withhold rent, and the emergency HVAC call is going.
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